Sell Books Order Status FAQ

Frequently Asked Questions
 
How do I use this site?
What is an ISBN/ISBN-13?
How can I reprint my packing list or shipping label?
How do you determine the price you will pay me for my books?
Do I have to pay for shipping?
Will you accept books in any condition?
What do you do with unacceptable books? Are they returned?
Do I have to include the software that came with my book?
When will I receive my check?
How do I sell my books?
Is my package insured?
Do I need a separate order for each box I send?
How long does it take to process my order?
What happens if I don't include a book on the packing slip, or if I pack the wrong book or a different edition?
What books do you purchase?
What paperwork do I need to include in my package?
How will I get my money?
Do you accept books from outside the United States?
How can I find the status of my buyback?
 



How do I use this site?
What is an ISBN/ISBN-13?

An ISBN is an International Standard Book Number. An ISBN is a ten-digit code used to identify a book. Each book has its own ISBN. You can find the ISBN on the back of a book near the barcode or on the copyright page.

Always enter the ISBN without dashes and don't leave off the leading zeros. Sometimes an ISBN can end with an X.

In the example below, the ISBN is 0072229691.

How can I reprint my packing list or shipping label?
At the top of each page is a "Order Status" button. You can use this to check the status of your buybacks as well as to re-print your packing slip and shipping label. For security, you will need the confirmation number from you buyback and the email address you gave when you checked out. A link to the Order Status, as well as your confirmation number, was emailed to you upon checkout.
How do you determine the price you will pay me for my books?
Our price quotes are based on the nationwide demand for the book and current stock availability. However, the buyback prices quoted at checkout are guaranteed only if your books are shipped within 7 days.
Do I have to pay for shipping?
No! Not if you use our prepaid label and the U.S. Postal Service. We have prepaid for your shipping. Be sure to print the prepaid mailing label and attach it to the package you are sending your books in. If you do not use the prepaid mailing label we provide, you must ship the books at your own expense.
Will you accept books in any condition?
No. We cannot accept books that are water damaged, have missing pages, or excessive highlighting or underlining. Study guides, lab manuals, and other fill-in books cannot have answers written in them.
What do you do with unacceptable books? Are they returned?
We will attempt to contact you if we find your book is unacceptable, so please make sure your name, address, phone number and email address are correct and up-to-date. If you want your book back, we will ask that you send us a money order in the amount of $3 per book. If we do not hear from you or receive the money order after two weeks, the book(s) will be discarded.
Do I have to include the software that came with my book?
We prefer that books sold to us include the original software. The listing of the books should indicate whether software (or other additional materials) are required. If you do not include the requested additional material(such as software, lab manuals or study guides) your books may be deemed unacceptable.
When will I receive my check?
We will mail you your check within two business days of receiving your books. Please keep in mind we are at the mercy of the US Postal Service. There is nothing we can do to get your book here faster.
Selling your books takes 4 easy steps:
  • Step 1 - Enter the ISBN of a book you want to sell then click "Check our Guide".
  • Step 2 - Update the quantities to sell. Click "Add to cart." Then click the "Sell Books" tab and repeat Step 1 for any additional books you have to sell.
  • Step 3 - Click "Checkout". Then enter your name and address information. Click "Continue".
  • Step 4 - Print your packing list and mailing label. Box up your books and mail them to us.


That's it! Drop your books by the post office and you're on your way to having a check in your hand.

Is my package insured?

No. Our prepaid mailing label pays for USPS Media Mail only. If you would like to insure your package or receive a delivery confirmation, you may do so at your own expense, as stated above.

Remember to package your books securely, in a box preferably. See our packaging guidelines for more information about packaging. We are not responsible for items lost in the mail.

Do I need a separate order for each box I send?

Yes. We suggest making a separate order and printing a packing list for each box of books sent. Not doing so may delay processing your buyback, as this helps the receiving process run more smoothly as the packages arrive.

Please note that we buy no more than 9 copies of a title at a time, regardless of how many orders a customer places.  If we receive more than 9 copies of a title from the same buyback customer, those books will be returned at the customer's expense. 

How long does it take to process my order?

Packages sent media mail can sometimes take up to three weeks to arrive at our location.  Order processing may take a little longer depending on where you are shipping from and if it is during one of our busiest times of the year.

What happens if I don't include a book on the packing slip, or if I pack the wrong book or a different edition?

If we receive a package that appears to be missing a book or books, we will notify you via e-mail and inform you of the problem (in some cases, there may be damage to the package, for instance). 

Please note that SellYourBooks cannot pay for items that arrive damaged (bent, torn, wet, stained, mangled, etc.).  The books will be examined and accepted or declined based on the condition received.  See the packaging guidelines for help with preventing damaged packages and missing books.

If we receive books that are not on your buyback list, those books will be immediately discarded or donated—unless we are buying those books. We will notify you if we find your book is unacceptable or if we receive the wrong book(s) and are not buying, but the books cannot be returned due to the volume of buyback orders and the charges incurred. 

What books do you purchase?

We can only purchase books that we will be able to resell. This includes the following:

      • Student edition textbooks
      • Laboratory manuals, study guides, and solution manuals (must be free of any writing whatsoever and have all pages intact)
      • Instructor’s editions (at 25% of original quoted price for student edition)
      • Free/Complimentary copies (at 25% of original quoted price for student editions)

We CANNOT accept:

      • Books that are water damaged, molded or mildewed
      • Books that contain stains of any kind
      • Books that have missing or loose pages
      • Books that have missing or loose covers
      • Books with a broken or damaged spine/binding
      • Books that have excessive highlighting, underlining or marginalia
      • Study guides, lab manuals, and other fill-in books with answers written in them
      • International editions
      • Facsimile copies
      • Annotated Instructor’s editions

Decisions regarding the condition of books we receive rest solely with SellYourBooks.net.  All decisions are final. Again, if we receive unacceptable books or books that are not on your buyback list, those books will be immediately discarded or donated. Books cannot be returned due to the volume of buyback orders and the charges incurred.

What paperwork do I need to include in my package?

You must include a copy of the packing slip we provide for you.

How will I get my money?

We will process your payment within 2 business days of receiving your book(s). You can choose to have your payment mailed to you via check or electronically sent via PayPal.

For those of you unfamiliar with PayPal, PayPal is a widely popular service that allows you to receive money electronically and transfer the money to a regular bank account or mail the money to you in the form of a check.  The money can also be left in the PayPal account to be used for future online transactions. All that is needed to begin receiving and sending payments via PayPal is an e-mail address.

SellYourBooks encourages buyback customers to choose PayPal for their payments, as not only is it faster and more convenient than having a check mailed out, but it is also much more secure. 
PayPal is the world’s largest online payment service.  For more information, visit www.paypal.com.

Do you accept books from outside theUnited States?

We cannot accept International buybacks using our prepaid mailing labels.  We ask that international customers contact us if interested in creating a buyback order with SellYourBooks.net.

How can I find the status of my buyback?

Use the Order Status link located at the bottom of the page. You will need to provide BOTH your buyback number and the e-mail address associated with the buyback to view the status of the buyback.



Sell Books Order Status FAQ
Additional Options
© Copyright Sellyourbooks.net 2007